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Troubleshooting the Paging Terminal
179
Troubleshooting and Repair
Procedures
This section contains some troubleshooting procedures that may help you if you encounter
any difficulties in operating the paging terminal. The information provided covers
symptoms/remedies, front panel lamp indications, progress tones, and the office computer.
Troubleshooting the Paging Terminal
Use the following table to help in isolating and correcting problems that may appear with
the paging terminal.
SYMPTOM PROBLEM SOLUTION
Trunk will not answer End to End
trunk line, Ring light does not
light
Matrix not configured
Trunk not wired to lines
Telco problems
Verify matrix configuration
Verify punchdown block wiring
Verify J19 or J20 plugged in
Verify lines with telephone wired
at punchdown block
Same as above, Ring light lights Operating parameters not correct Check printout of OPARAM.CDS
Loop LED lights but no digits
from CO on DID lines, silence on
phone
Terminal not configured for Wink
CO sending MF, not DTMF
Check printout for type of DID
line, change if needed
Change CO service to DTMF or
pulse dialing; or order our MF
option
Loop LED blinks but no digits
from CO on DID lines, busy on
phone
Tip, ring reversed Reverse trunk tip/ring
Hear Whooping sound calling
DID line
Receiving invalid digits from CO Check printout for legal digits,
change if needed
- Series 2000 Paging Terminals 1
- Installation and Maintenance 1
- Software License 2
- Limited Warranty 2
- Limitation of Liability 2
- Compliance Statements 3
- Safety Summary 3
- Release History 4
- 6 025-9035AA 6
- 8 025-9035AA 8
- Contents 10
- 10 025-9035AA 10
- 12 025-9035AA 12
- Purpose of This Manual 13
- Contents of This Manual 14
- System Specifications 16
- Model 2200EX 17
- Lightning Protection 17
- Operating Power 17
- 18 025-9035AA 18
- Digital T1 Interface 20
- General Specifications 21
- Electrical Specifications 22
- Voice System Specifications 23
- ADPCM Voice System (950-9061) 24
- System Installation 25
- Installation Checklist 26
- 28 025-9035AA 28
- Alignment Procedure 30
- 32 025-9035AA 32
- TELCO Ground Reference 33
- Pentium CPU Card 34
- Cable Routing 36
- 38 025-9035AA 38
- Model 2200EX Installation 39
- ♦ Setting up a Model 2200EX 40
- Model 2200 Main Chassis Setup 41
- Power Up Test 41
- 2000 Series Printer Option 42
- (15 foot cable) 43
- (red wire not used) 43
- Up = On 44
- Down = Off 44
- 46 025-9035AA 46
- 48 025-9035AA 48
- Configuration Using a Browser 50
- 52 025-9035AA 52
- 54 025-9035AA 54
- Overview 55
- Specifications 56
- Local Office Computer 56
- ♦ Installing ZbaseW on a PC 57
- ♦ Installing ZlinkW on a PC 57
- ♦ ZbaseW for additional PCs: 59
- ♦ Editing a Location 60
- ZlinkW Property Fields 62
- ♦ Exiting ZbaseW 64
- Changing ZlinkW Passwords 65
- Shared PC 66
- Database Operations 69
- Training and Classes 69
- 70 025-9035AA 70
- Trunk Cards and Connections 71
- TELCO Connectors 72
- Adjustment Procedures 77
- Hybrid Adjustment 78
- ♦ Call setup procedure 79
- ♦ Hybrid adjustment procedure 80
- Rows of pins 81
- Dial Click Card 82
- Alarm Option 83
- Large RAM 84
- 4-Wire Audio E&M 84
- 86 025-9035AA 86
- Jumper Matrix Settings 87
- SINGLE TRUNK 88
- SIDE VIEW OF CARD MATRIX 88
- PLUG AND CONNECTORS 88
- ♦ Installing a DID line 90
- Operator Local Station 91
- 92 025-9035AA 92
- 94 025-9035AA 94
- 96 025-9035AA 96
- Radio Connectors 98
- Switch Settings 105
- Jumper Settings 106
- Station Card Adjustments 107
- Radio System 108
- 108 025-9035AA 108
- Radio Signal Descriptions 109
- Co-located Radio Station 110
- 112 025-9035AA 112
- RF to Radio Site 113
- 114 025-9035AA 114
- (Clear to Page Analog) 115
- (Clear to Page Binary) 115
- UDS 202T Modem 116
- TX Link Controllers 117
- Quintron 1000 Exciter Hookup 118
- Multiport Serial TAP Input 119
- Option Details 120
- Information Needed 121
- Hardware Installation 121
- Connections 122
- Miscellaneous 122
- Software Configuration 123
- Multiport Configurations 124
- TYPE “B” DB 25 PIN 127
- SIGNAL DESCRIPTION 127
- UDS 202T Modem Hookup Example 128
- Multiport Wire List 130
- 132 025-9035AA 132
- TNPP Overview 133
- TNPP Details 133
- PagePage 135
- Types of Packets 136
- Types of Links 136
- Limitations of TNPP 137
- Our Current TNPP Limitations 137
- Port Configuration 138
- Network CUS Parameter File 140
- <ETB> byte was 144
- TAP Outdial 146
- OPARAM CDS Settings 147
- NETWORK.CUS Settings 147
- TAP Outdial Processing 148
- TAP Outdial Status 148
- Theory of Operation 149
- System Operation 150
- CPU Card (702-9176) 151
- 152 025-9035AA 152
- Modem Card (802-0041) 153
- 154 025-9035AA 154
- 156 025-9035AA 156
- MF Decoder Option 158
- Station Card 158
- Call Processing Flow Charts 159
- PABX Trunk (Tip-Ring Loop) 163
- PABX Tie-Trunk (E&M) 164
- Operator Local Phone 165
- TELCO Signal Descriptions 166
- 168 025-9035AA 168
- DID Configuration (024-0010A) 169
- 170 025-9035AA 170
- 172 025-9035AA 172
- Pulsed # 173
- Termination 174
- TX AUDIO 175
- 176 025-9035AA 176
- (Remote Control Mode = 04): 178
- Troubleshooting and Repair 179
- Procedures 179
- 180 025-9035AA 180
- Front Panel Lights 182
- Progress Tones 184
- DIP Switches and Matrix Plugs 184
- Recommended Maintenance 185
- 186 025-9035AA 186
- General Information 187
- Office Computer 187
- Serial Ports 188
- Modem Connect 189
- Modem Setup - Software 190
- ZbaseW Setup 192
- Running ZlinkW 192
- Troubleshooting 193
- Other Checks 194
- Machine/Environment 194
- 196 025-9035AA 196
- Voice Storage System 197
- Address Settings 198
- “Old” ADPCM Card (702-9153) 199
- Audio Level 200
- ♦ Adding upgrade ICs 201
- Adding Second ADPCM Card 202
- Operation 203
- Record/Play 204
- Silence Deletion 204
- Maintenance 205
- 206 025-9035AA 206
- Single Files 207
- Client Prompts 208
- ♦ Installing the RAID drive 210
- RAID Hard Drive 211
- ♦ Installing the IDE drive 212
- Voice Prompts 213
- ♦ Batch file procedure 214
- ♦ Duplication procedure 215
- 216 025-9035AA 216
- System Configuration Files 217
- CONFIG.CDS File 218
- OPARAM.CDS File 218
- File Format for OPARAM.CDS 219
- Trunk Card OPARAM Codes 219
- 222 025-9035AA 222
- 224 025-9035AA 224
- TANS, and TDIS 227
- Station Card OPARAM Codes 229
- 230 025-9035AA 230
- 232 025-9035AA 232
- 234 025-9035AA 234
- 236 025-9035AA 236
- 238 025-9035AA 238
- 240 025-9035AA 240
- 8TNPP8C3 242
- Node Table Programming 243
- Port Programming 244
- 246 025-9035AA 246
- Physical Node ID 247
- Sample OPARAM.CDS 248
- Enhanced Packet Routing 248
- TAP Outdial OPARAM Codes 251
- 252 025-9035AA 252
- 254 025-9035AA 254
- 256 025-9035AA 256
- Modem-related Parameters 257
- Modem Programming Strings 258
- The “.CUS” Files 260
- Remote Maintenance 262
- 264 025-9035AA 264
- FileProbes CC 20 SDB 20 264
- ; between 1 and 255 267
- Generic Function Codes 277
- 278 025-9035AA 278
- Load Management 281
- 282 025-9035AA 282
- Commands within TRUNKS.CUS 284
- 286 025-9035AA 286
- ANIsend LogOn PIoff NoteOff 287
- Commands within NETWORK.CUS 294
- 296 025-9035AA 296
- Types of Events 300
- Actions Taken 301
- EVENTS.CUS 301
- Events Table 302
- NETWORK.CUS 303
- Log Posting 304
- 306 025-9035AA 306
- Installing ZlinkW 308
- Starting and Exiting ZlinkW 308
- ♦ Exiting ZlinkW: 309
- ZlinkW Properties Fields 310
- 312 025-9035AA 312
- Modem Connections 313
- Local Connections 313
- ZlinkW Command Reference 314
- 316 025-9035AA 316
- 318 025-9035AA 318
- 320 025-9035AA 320
- ZlinkW File Operations 321
- ZlinkW “cards” 322
- ZlinkW “date” 324
- ZlinkW “dos” 324
- ZlinkW “faultoff” 324
- ZlinkW “get” 324
- ZlinkW “lastboot” 325
- ZlinkW “liu” 325
- ZlinkW “log” 328
- ZlinkW “logopen” 328
- ZlinkW “ls” 329
- 330 025-9035AA 330
- ZlinkW Mailbox 331
- ZlinkW “newsdb” 331
- ZlinkW “niu” 331
- 332 025-9035AA 332
- ZlinkW “note” 334
- ZlinkW “page” 335
- ZlinkW “reboot” 338
- ZlinkW “repeat” 338
- ZlinkW “search” 339
- ZlinkW “siu” 340
- ZlinkW “tail” 342
- ZlinkW “time” 342
- ZlinkW “traffic” 342
- ZlinkW “vls” 343
- ZlinkW “vget”, “vput” 344
- ZlinkW Command Switches 345
- Date & Time Switches 345
- Log Posting Format 346
- Paging Format Letters 347
- 348 025-9035AA 348
- New Destination Type (Log +) 349
- “set” Command 350
- Classes of Calls 352
- Results of Calls 354
- Failure Results 355
- Warning Results 356
- Error Results 357
- Typical Bootup Sequence 358
- Paging Traffic Display 359
- 360 025-9035AA 360
- Definitions 362
- Protocol 362
- Initial Logon Sequence 363
- Transferring Pages 364
- Checksum Example 366
- Control Codes 367
- Printable Characters 368
- Appendix C: Decimal to HEX 369
- Conversion 369
- Examples 370
- 372 025-9035AA 372
- 374 025-9035AA 374
- 376 025-9035AA 376
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